Privacy policy

This privacy policy applies to DELCORE AG, Zug (hereinafter referred to as DELCORE).
DELCORE is responsible for the data processing described here.

Data protection is a particularly high priority for DELCORE. We therefore process personal data in accordance with the applicable laws and regulations.

With this data protection declaration, we comprehensively inform you, as well as persons concerned, about our data processing methods. Furthermore, you and any persons concerned are informed of the rights by means of this data protection declaration.

This data protection declaration is directed to all persons who contact us and transmit information to us.

1. Collection and processing of personal data

“Personal Data” means information that relates to individuals or that we can otherwise associate with individuals. Personal data” means personal data relating to employees, clients, contractors, prospective clients, investors, newsletter recipients, target groups, agencies, website visitors and consumers of you and your affiliates.

The personal data collected is varied. In particular, we collect the following automatically or manually recorded personal data within the framework described above:

Personal data: surname and first name(s); date of birth and age; gender; residential address; civil status; place of origin / nationality(ies); billing address; credit card and account information; language preferences; telephone and fax number(s); e-mail address(es); company/ies; position(s) and function(s); business relationship; information on professional background (e.g. curriculum vitae, school or work certificates, diplomas, etc.).

Customer activity data: contract data (incl. content of contract, date of contract, contracting party); session data relating to visits to our website (incl. duration and frequency of visits, language and country preferences, browser and computer operating system information, internet protocol addresses, search terms and search results, ratings given); communications via telephone, fax, email, voice messages, text messages (SMS), picture messages (MMS), video messages, instant messaging, website, contact form, etc.

If you provide us with personal data of other persons (e.g. family members, data of work colleagues), please make sure that these persons are aware of this privacy policy and only share their personal data with us if you are allowed to do so and this personal data is correct.

The processing of personal data in accordance with this privacy policy refers to any handling of personal data. This includes, for example, the collection, storage, administration, use, transmission, disclosure or deletion of personal data.

2. protection of personal data

We have technical and organisational security procedures in place to maintain the security of personal data and to protect personal data against unauthorised or unlawful processing and/or accidental loss, alteration, disclosure or access.

However, you should always be aware that there are certain security risks associated with transmitting information via the Internet and other electronic means and that we cannot guarantee the security of any information transmitted or otherwise processed in this way.

If you disclose personal information via an open or third-party network, you should be aware of the fact that your data may be lost or third parties may potentially access this information and consequently collect and use the data without your consent.

3. retention period

We retain personal data for as long as we consider necessary or appropriate to comply with applicable laws or as long as it is necessary for the purposes for which it was collected. We also comply with the statutory retention periods.

4. rights of data subjects

Data subjects have the right, under applicable law, to know whether and, if so, what personal data we process about them and may request a copy.

Within the framework of the applicable law, data subjects also have the right to correct or supplement their personal data, to object to the processing of their personal data or (under certain circumstances) to request the deletion of their personal data. Data subjects may also object to the processing of certain personal data and may request that data processing be restricted. It should be noted that the restriction or deletion of personal data may, among other things, result in our not being able to fulfil mandate agreements or in our no longer being able to send communications and invitations. You also have the right to receive your personal data on a computer-readable data carrier and to transmit it to a third party.

Data subjects have the right to assert their data protection rights at any time. To do so, you can contact us at the address given in section 5.

If data subjects do not agree with our data processing, they can report this to the Federal Data Protection and Information Commissioner (FDPIC) and/or the competent supervisory authorities in the EU.

5. contact possibilities

If data subjects wish to exercise their rights in relation to their personal data, have questions or concerns about the processing of personal data or have any other questions relating to data protection, they can contact us as follows:


DELCORE AG, Chamerstrasse 174, 6300 Zug, Switzerland
T + 4 1 4 1 5 6 1 4 6 – 00 /


We reserve the right to correspond electronically (in particular by e-mail) in this context. We will answer or deal with any questions or concerns as quickly as possible.

It should be noted that we cannot provide information about processed personal data if we are prohibited from doing so by mandatory law.

6. owner of the data collection

The owner of the data collection is DELCORE.

7. nature of the collection of personal data

We collect personal data that is transmitted to us in particular in the following constellations: in connection with the initiation of a contractual relationship; interest in an investment, the purchase or subscription of equity securities; when registering for a protected member area of the website, in the context of the provision of our contractual services; when you (or your bodies / employees) communicate with us via e-mail or other communication channels; when you ask us to send you notices or other (marketing) information; when you register for an event; and when you visit our website. your officers / employees) communicate with us via email or other communication channels; when you ask us to send you notices or other (marketing) information; when you register for an event; and when you visit our website and use, for example, the contact form or prospect or newsletter form.

In certain cases, we supplement personal data with information that we have found via publicly available sources (such as the Internet).


8. time of collection of personal data

We collect personal data when we have contact with you or data subjects. The situations are many and varied.

For example, we collect personal data in the following circumstances: You visit our premises; You receive a newsletter or other advertisement about us; You communicate with us via telephone, fax, email, voice messages, text messages (SMS), picture messages (MMS), video messages, instant messaging etc. You use or communicate with us or third parties via our website, the forms available on it or a protected member area; you send us subscription or other contractual documents; your mobile phone connects to the WLAN provided by us in our business premises; you contact us on special occasions such as events, promotional events, etc. You do not use or communicate with us via our website, the forms available on it or a protected member area.


9. purpose of the processing of personal data

We process personal data for different purposes. These purposes can be grouped into different categories. Specifically, we may process personal data in whole or in part for one or more of the following purposes:

  1. Processing purposes in connection with our services
  • Establishment, execution and termination of orders, incl. invoicing;
  • Organisation and implementation of courses, seminars or training;
  • Verification of the customer’s creditworthiness;
  • Insurance purposes;
  • Assertion of legal claims and defence in connection with legal disputes and official proceedings.
  1. Processing purposes in connection with customer communication
  • Business communication by mail and via telephone, fax, e-mail, voice messages, text messages (SMS), picture messages (MMS), video messages, instant messaging, etc.;
  • Communication, for example, to send you newsletters (client alerts) and other information about DELCORE, to send you invitations to events and lectures, and to manage our contact database.
  1. Processing purposes in connection with special activities and occasions
  • Purchase or subscription of equity securities;
  • Use of the forms on our website and/or registration as a user of the protected member area of the website;
  • Organisation and implementation of special occasions such as events, promotional events, etc.
  1. Processing purposes in connection with direct marketing
  • Use insights from the analysis of customer behaviour to continuously improve all service offerings;
  • Individualised and personalised customisation of offers and advertising on our website, apps for mobile devices or on our channels on internet platforms or social networks.

10. legal basis for the processing of personal data

We base the processing of personal data primarily on the fulfilment of the mandate agreement in accordance with the mandate.

We also rely on our legitimate interests to keep in touch with you as a business partner, to perform contracts as agreed and to communicate with you to inform you about DELCORE activities and events.

We assume that our legitimate interests are in line with the regulation and the rights of data subjects.

11. retention of personal data

DELCORE is a Swiss company and all its personal data is processed in Switzerland and stored exclusively on servers in Switzerland.

12. disclosure of personal data

We may disclose personal data to our affiliates or to third parties for the purposes of providing technical, organisational or other services that we need to fulfil the above purposes or our other business activities. This includes:

  • Our service providers (such as banks, insurance companies, insurance brokers or IT service providers);
  • dealers, suppliers, auxiliary persons, lawyers and law firms consulted, experts at home and abroad and other business partners;
  • customers or clients as well as companies affiliated with them and their counterparties in Switzerland and abroad;
  • domestic and foreign authorities, official agencies or courts as well as arbitration courts;
  • Media, public, including website visitors and social media;
  • Competitors, industry organisations, associations, organisations and other bodies;
  • any counterparties or interested parties in the context of transactions under company law;
  • other parties in any legal proceedings.

These persons and institutions may be in Switzerland, but also in any country in the world. In particular, data may be transferred to those countries in which our clients, their affiliated companies, counterparties or business partners as well as service providers or experts called in are located or in which our clients and their group companies are involved in proceedings. If we transfer data to a country without adequate legal data protection, we ensure an adequate level of protection as provided for by law by using appropriate contracts (namely on the basis of the so-called standard contractual clauses of the European Commission) or so-called Binding Corporate Rules or rely on the legal exceptions of consent, the execution of contracts, the establishment, exercise or enforcement of legal claims, overriding public interests, published personal data or because it is necessary to protect the integrity of the data subjects.

Our service providers are contractually obliged to process personal data exclusively on our behalf and in accordance with our instructions. We also oblige our service providers to comply with technical and organisational measures that ensure the protection of personal data.

We may also disclose personal information if we believe it is necessary to do so in order to comply with applicable laws and regulations, in legal proceedings, at the request of the relevant courts and authorities or for other legal obligations, or to protect and defend our rights or property.

13. use of cookies

We also use so-called cookies on our website. These are small files that are stored on your computer or mobile device when you use our website. We would also like to inform you comprehensively about our use of cookies.

a. Why do we use cookies?

The cookies we use serve first of all to guarantee the functions of our website. We also use cookies to make your browsing experience with us as comfortable as possible.

b. Which cookies do we use?

Most of the cookies we use are automatically deleted from your computer or mobile device at the end of the browser session (so-called session cookies). Session cookies can be used, for example, to save your language preferences across different pages of a web session.

In addition, we also use temporary or permanent cookies. These remain stored on your computer or mobile device after the end of the browser session. When you visit our website again, it will then automatically recognise which entries and settings you prefer. Depending on the type of cookie, these temporary or permanent cookies remain stored on your computer or mobile device for between one month and ten years and are automatically deactivated after the programmed time has expired. They serve to make our website more user-friendly, effective and secure.

c. How can you prevent cookies from being stored?

Most internet browsers automatically accept cookies. However, you can instruct your browser not to accept cookies or to prompt you each time before accepting a cookie from a website you visit. You can also delete cookies from your computer or mobile device by using the appropriate function on your browser. If you choose not to accept our cookies or the cookies of our partner companies, you will not see certain information on our website and will not be able to use some features designed to enhance your visit.

14. use of log files

Every time you access our website, your internet browser transmits certain usage data to us for technical reasons and stores it in log files. This involves the following usage data:

  • Date and time of access to our website;
  • Name of the accessed website;
  • IP address of your computer or mobile device;
  • Address of the website from which you;
    came to our website;
  • Volume of data transferred, and
  • Name and version of your browser.

The evaluation of the log files helps us to further improve our website and make it more user-friendly, to find and correct errors more quickly and to control server capacities. Based on the log files, we can determine, for example, at what time the use of our internet offers is particularly popular and provide the corresponding data volume to ensure the best possible use for you.

15. use of web analysis tools

In order to constantly improve and optimise our website, we use so-called tracking technologies. Web analysis tools provide us with statistics and graphics that give us information about the use of our website. In the process, data about the use of a website is transmitted to the server used for this purpose. Depending on the provider of a web analysis tool, these servers may be located abroad.

For the most commonly used web analysis tool, Google Analytics, this data is transmitted including shortened IP addresses, which prevents the identification of individual devices. Google observes the data protection provisions of the “Swiss-U.S. Privacy Shield” agreement and has registered with the U.S. Department of Commerce for the “Swiss-U.S. Privacy Shield” (information on the Swiss-U.S. Privacy Shield can be found at The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. A transfer of this data by Google to third parties only takes place on the basis of legal regulations or within the framework of commissioned data processing.

You can prevent the collection of data generated by cookies and related to your use of the website (including your IP address) by Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link (

You can find more information on Google Analytics and data protection at: or

16. Verwendung von Social Plugins

Our website uses social plugins, e.g. from LinkedIn. The plugins are marked with the provider’s logo.

When you call up a website that contains such a plugin, your browser establishes a direct connection with the provider’s computers. The content of the plugin is transmitted directly to your browser by the offering site and integrated into the website by the browser. By integrating the plugins, the provider receives the information that you have accessed our website. If you are logged in to the provider at the same time, the provider can assign the visit to your profile. If you interact with the plugins – for example, by clicking the “Like” button or posting a comment – the corresponding information is transmitted directly from your browser to the provider and stored there.

If you do not want the provider to collect data about you via our website, you must log out from the provider before visiting our website. Even when you are logged out, the providers collect anonymised data via the social plugins and set a cookie for you. If you log in to the provider at a later time, this data can be assigned to your profile.

The purpose and scope of the data collection and the further processing of your data by the provider, as well as your rights in this regard and setting options for protecting your privacy, can be found in the provider’s data protection information:

If you do not want the providers to collect data about you via these cookies, you can select the function “Block third-party cookies” in your browser settings. Then the browser will not send cookies to the server for embedded content from other providers. With this setting, other functions of our website may also no longer work.

17. amendments and inclusion of the privacy policy

This privacy policy may be amended at any time without prior notice. The current version published on our website applies. If you or data subjects wish to refer to this data protection declaration, please ask us for the current version.